Response time is the time that passes from receving a new chat conversation until when you make your first response in a new chat conversation.

Tip! The respons time is crucial for a visitor to stay on your website. Chatting is a quick way to communicate. In order to shorten your response time make sure to always start each chat conversation with a short response, e.g. a simple ”Hi” or ”Hello”. After this you can take more time to assist you visitor with more complicated questions, as a quick greeting shows the visitor that you are active in the conversation.