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Support Center 💡
Here you'll find the answers to all frequent questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
What can I do in the Contacts tab?
A guide: How do rooms work?
How do I create a poll in a room?
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Tickets
How do I tie a Ticket and/or a requester to a customer card in Contacts?
What's the difference between Ticket templates and Rapid responses?
How do I create a new Ticket template?
How do I change requester in Tickets?
How do I create a new Ticket from a message in an ongoing Ticket?
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Call
What functions are there in an ongoing call?
What does Wrapping up mean?
What does Transfer, in an ongoing call, mean?
What does Invite, in an ongoing call, mean?
How do I make an outgoing call from the client?
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Agents & Settings
How do I change my notifications?
Chats per agents, how is it set?
How do I set a personal status text?
Where do I find Settings?
I need to reinstall the ImBox client, how do I do?
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