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Support Center 💡

Here you'll find the answers to all frequent questions about the client and our services

Conversations

  • Where do I find guides for the chat?
  • How do I use Transfer chat?
  • What can I do in the Contacts tab?
  • A guide: How do rooms work?
  • How do I create a poll in a room?
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Tickets

  • How do I tie a Ticket and/or a requester to a customer card in Contacts?
  • What's the difference between Ticket templates and Rapid responses?
  • How do I create a new Ticket template?
  • How do I change requester in Tickets?
  • How do I create a new Ticket from a message in an ongoing Ticket?
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Call

  • What functions are there in an ongoing call?
  • What does Wrapping up mean?
  • What does Transfer, in an ongoing call, mean?
  • What does Invite, in an ongoing call, mean?
  • How do I make an outgoing call from the client?
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Agents & Settings

  • How do I change my notifications?
  • Chats per agents, how is it set?
  • How do I set a personal status text?
  • Where do I find Settings?
  • I need to reinstall the ImBox client, how do I do?
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Haven't found the answers you're looking for?

Chat with us or e-mail via the
form in the corner below! 👇

You can also give us a call
📞  (+46) 031-14 47 10 
 
 

Latest updates

 
Keep an eye on Latest updates,
that you find in the Home tab.
Here you find our latest news,
updates and bug fixes.
 

Popular articles

  • Where do I find guides for the chat?
  • How do I use Transfer chat?
  • How do I tie a Ticket and/or a requester to a customer card in Contacts?
  • What can I do in the Contacts tab?
  • What's the difference between Ticket templates and Rapid responses?
This helpcenter is created by ImBox