SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
How do I use Transfer chat?
Where do I find guides for the chat?
How do I find my former chats?
What can I do in the Contacts tab?
How should we treat our customers in the chat?
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Tickets
What's the difference between Solved and Closed in Tickets?
What do the different Ticket statuses state?
How do I create a new Ticket template?
Why do I want and how do I create My Views in Tickets?
Can I create a rule in Tickets to filter out e-mails in a specific mailbox?
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Call
How do I join a queue?
What does Invite, in an ongoing call, mean?
What does Transfer, in an ongoing call, mean?
How do I go Online to receive calls?
How do I tie a telephone number/call to a customer card in Contacts?
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Agents & Settings
How do I use colored message bubbles?
How do I adjust notification delay in Win 10?
What do the statuses Online, Away and Offline mean? How do I change my status?
Do you offer support?
I need to reinstall the ImBox client, how do I do it?
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