SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
What can I do in the Actions button in an external chat?
What can I do in the Contacts tab?
How do I add an emoji to a message?
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Tickets
How do I use the Search feature in Tickets?
Why do I want and how do I create My Views in Tickets?
How do I create a new Ticket from a message in an ongoing Ticket?
How do I clear Tickets from old e-mail addresses that have been saved?
How does the Filters feature in Tickets work?
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Call
Are the conversations recorded?
What does Wrapping up mean?
How do I see what opening hours a telephone queue has?
How do I join a queue?
What does Transfer, in an ongoing call, mean?
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Agents & Settings
Where do I add/edit/delete answers and questions to our FAQ?
I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
I need to reinstall the ImBox client, how do I do it?
Is there an ImBox app?
How do I adjust notification delay in Win 10?
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