SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
What can I do in the Actions button in an external chat?
How do I add an emoji to a message?
A guide: How do internal private chats work?
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Tickets
Why do I want and how do I create My Views in Tickets?
How do I clear Tickets from old e-mail addresses that have been saved?
How does the Filters feature in Tickets work?
How do I use the Search feature in Tickets?
How do I use Notes in Tickets?
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Call
Are the conversations recorded?
How do I see what opening hours a telephone queue has?
How do I join a queue?
How do I tie a telephone number/call to a customer card in Contacts?
How do I identify a visitor with BankID in Call?
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Agents & Settings
Where do I add/edit/delete answers and questions to our FAQ?
I need to reinstall the ImBox client, how do I do it?
I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
How do I create/delete labels?
How do I use colored message bubbles?
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