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Support Center 💡
Here you'll find the answers to all frequent questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
How do I create, use, edit and delete rapid responses?
What can I do in the Contacts tab?
Why is there an uneven distribution of chats between agents?
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Tickets
How does the Filters feature in Tickets work?
What's the difference between Solved and Closed in Tickets?
How do I forward/email a Ticket?
How do I create a new Ticket template?
How do I use the Search feature in Tickets?
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Call
What does Wrapping up mean?
What does Transfer, in an ongoing call, mean?
What does Invite, in an ongoing call, mean?
How do I make an outgoing call from the client?
What functions are there in an ongoing call?
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Agents & Settings
I want that the first letter in a new sentence automatically is a capital letter – how do I set this?
Can I change language in the ImBox client and Admin?
How do I set a personal status text?
Where do I find Settings?
I need to reinstall the ImBox client, how do I do?
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