SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
How do I add an emoji to a message?
What can I do in the Contacts tab?
Why is there an uneven distribution of chats between agents?
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Tickets
How do I create a new Ticket from a message in an ongoing Ticket?
What do the different Ticket statuses state?
How do I use the Search feature in Tickets?
What's the difference between Solved and Closed in Tickets?
What's the difference between Ticket templates and Rapid responses?
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Call
What does Transfer, in an ongoing call, mean?
How do I join a queue?
How do I go Online to receive calls?
How do I tie a telephone number/call to a customer card in Contacts?
Are the conversations recorded?
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Agents & Settings
I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
What do the statuses Online, Away and Offline mean? How do I change my status?
What is Debug mode?
How do I leave feedback?
I need to reinstall the ImBox client, how do I do it?
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