SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
How do I use Transfer chat?
Where do I find guides for the chat?
How should we treat our customers in the chat?
How do I ban a visitor?
How do I find my former chats?
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Tickets
What do the different Ticket statuses state?
What's the difference between Solved and Closed in Tickets?
How do I tag a Ticket and why should I do it?
What's the difference between Ticket templates and Rapid responses?
How do I (or someone else) get assigned to a Ticket?
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Call
How do I go Online to receive calls?
What does Transfer, in an ongoing call, mean?
What does Wrapping up mean?
What does Invite, in an ongoing call, mean?
What functions are there in an ongoing call?
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Agents & Settings
How do I adjust notification delay in Win 10?
How do I change notification sound?
How's ImBox working to comply with GDPR?
How do I add or delete agents?
How do I create/delete labels?
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