Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• What can I do in the Contacts tab?
• How do I create, use, edit and delete rapid responses?
• What do I find in the Details field in an external chat?

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• What do the different Ticket statuses state?
• What's the difference between Solved and Closed in Tickets?
• How do I tie a Ticket and/or a requester to a customer card in Contacts?
• How do I create a new Ticket template?
• How do I create a new Ticket from a message in an ongoing Ticket?

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• What does Invite, in an ongoing call, mean?
• How do I go Online to receive calls?
• How do I join a queue?
• Can I receive calls in the mobile app and the desktop client at the same time?
• What does Wrapping up mean?

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• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• Chats per agents, how is it set?
• What do the statuses Online, Away and Offline mean? How do I change my status?
• I need to reinstall the ImBox client, how do I do it?
• What is Debug mode?

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