Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• How do I add an emoji to a message?
• What can I do in the Contacts tab?
• How do I create a poll in a room?

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• How do I use the Search feature in Tickets?
• What's the difference between Solved and Closed in Tickets?
• Why do I want and how do I create My Views in Tickets?
• What do the different Ticket statuses state?
• What's the difference between Ticket templates and Rapid responses?

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• Are the conversations recorded?
• What does Transfer, in an ongoing call, mean?
• How do I see what opening hours a telephone queue has?
• How do I join a queue?
• How do I answer an incoming call?

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• Where do I add/edit/delete answers and questions to our FAQ?
• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• What do the statuses Online, Away and Offline mean? How do I change my status?
• I need to reinstall the ImBox client, how do I do it?
• How do I adjust notification delay in Win 10?

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