SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
How does Redirect visitor work?
How do I tie a chat conversation to a customer card in Contacts?
How do I adjust the number of chat slots?
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Tickets
Where do I find the Forwarding settings for Tickets?
How do I label a Ticket?
How do I create a new Ticket template?
What settings are there for the standard filters in Tickets?
Why do I want and how do I create My Views in Tickets?
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Call
What functions are there in an ongoing call?
How do I change ringtone?
How do I go Online to receive calls?
How do I identify a visitor with BankID in Call?
I want to receive calls on my phone instead, is that possible?
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Agents & Settings
I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
Can I link a webpage in rapid response?
How do I set a personal status text?
Where do I find Settings?
I need to reinstall the ImBox client, how do I do it?
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