Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• What can I do in the Actions button in an external chat?
• How do I add an emoji to a message?
• What can I do in the Contacts tab?

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• How do I use the Search feature in Tickets?
• Why do I want and how do I create My Views in Tickets?
• How do I create a new Ticket from a message in an ongoing Ticket?
• How do I clear Tickets from old e-mail addresses that have been saved?
• How do I edit an agent's signature in Tickets?

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• Are the conversations recorded?
• How do I see what opening hours a telephone queue has?
• How do I join a queue?
• Where do I find ongoing calls and calls in line?
• How do I change ringtone?

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• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• Where do I add/edit/delete answers and questions to our FAQ?
• I need to reinstall the ImBox client, how do I do it?
• How do I create/delete labels?
• I want to see what URLs the visitor visits during a chat – how do I set this?

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