- Where do I find guides for the chat?
- How do I use Transfer chat?
- How do I create a poll in a room?
- How does Redirect visitor work?
- How do I adjust the number of chat slots?
- A guide: How do internal private chats work?
- A guide: How do rooms work?
- How do I tie a chat conversation to a customer card in Contacts?
- How do I receive and respond to chats from Facebook Messenger?
- What can I do in the Contacts tab?
- How should we treat our customers in the chat?
- How do I make a video call in an external chat?
- How do I identify a visitor with BankID in the chat?
- I'm Online but I'm not visible on our website, what's wrong?
- Why is the response time so important?
- How do I add global rapid responses for all agents?
- What happens if I change status from Online to Away when I have ongoing chats with visitors?
- How do I close a finished chat?
- Can I remove a Facebook Messenger messages in the client?
- How do I email a chat conversation?
- How do I tag a chat?
- What information can I see about the visitor I'm chatting with?
- Where do the chats from the visitors show in the client?
- What is Auto Away and how do I activate it?
- How do I go Online (to chat with visitors) and Away (to stop receiving chats)?
- How do I search in conversations that have been in an internal chat or in a room?
- What do I find in the Details field in an external chat?
- How do I add a GIF to a chat?
- How do I add an emoji to a message?
- Can I clear rooms and private chats from chat history?
- How do I react to a message with emojis?
- Why is there an uneven distribution of chats between agents?
- Why isn't my recently closed chat visible in History?
- Response time - what is that?
- Slots - what's it all about?
- I failed to send a message in the chat, why?
- How do I rename a conversation?
- How do I ban a visitor?
- How do I use the translation feature in an ongoing chat?
- What's Online Visitors?
- Can I see what the visitor is typing before he or she has sent the message?
- How do I enable spellcheck on my chat messages?
- How do I attach an image or a file?
- How do I find my former chats?
- How do I create, use, edit and delete rapid responses?
- How do I set labels and use them strategically?
- What can I do in the Actions button in an external chat?
- Why isn't my video call working?