How do I find Tickets from a specific e-mail address?

  • You can find all Tickets from a specific sender in two ways.

    1. If you open a Ticket, you can click the senders e-mail address (purple text) and then be transfered to a list with all Tickets from this e-mail address.

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    2. You can also search for Tickets from a certain e-mail address in the search field in the Tickets overview. You type the e-mail address in the Requester field and click SEARCH.

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