- Where do I find the Forwarding settings for Tickets?
- How do I label a Ticket?
- How do I create a new Ticket template?
- How can I work with groups in ImBox?
- What's the difference between Ticket templates and Rapid responses?
- How do I tie a Ticket and/or a requester to a customer card in Contacts?
- How do I change requester in Tickets?
- How do I create a new Ticket from a message in an ongoing Ticket?
- How do I clear Tickets from old e-mail addresses that have been saved?
- What settings are there for the standard filters in Tickets?
- How does the Filters feature in Tickets work?
- How do I use the Search feature in Tickets?
- What's the difference between Solved and Closed in Tickets?
- How do I edit an agent's signature in Tickets?
- How do I forward/email a Ticket?
- How do I see if an agent handles a Ticket?
- When do I use private messages/answers (Private note) in Tickets?
- How do I use Notes in Tickets?
- How do I use the star marking/starring feature in Tickets?
- How do I change a ticket's subject?
- When do I use Show raw message?
- When does a Ticket automatically get status closed?
- When do I use Make message private?
- How do I print a Ticket?
- How do I find Tickets from a specific e-mail address?
- How do I merge two Tickets?
- How do I use Add reminder in Tickets?
- How do I create a new Ticket?
- How do I leave a Ticket?
- How do I (or someone else) get assigned to a Ticket?
- What kind of Formatting options can I do in Tickets?
- How do I delete a Ticket?
- When I'm about to send a Ticket, 'RETRY' appears - why?
- How do I upload a file in Tickets?
- How do I tag a Ticket and why should I do it?
- How do I find an old Ticket with the status Closed?
- How many Tickets can I see per page in the Tickets overview?
- Where do I find the Ticket-ID?
- Why do I want and how do I create My Views in Tickets?
- How do I activate the Spellcheck function for Tickets?
- Can I create a rule in Tickets to filter out e-mails in a specific mailbox?
- What do the different Ticket statuses state?
- What do the different columns mean in the Tickets overview?
- How do I adjust the Tickets view?