Multiple different things can be the cause of you not showing up on your website even though you're Online.

We recommend you to contact the person who's ImBox responsible and/or who's got admin permissions at your company, to find out if the settings for your profile are correct – perhaps you're not in the right chat group or is set to be a Back office agent instead of a Front office agent.

You can also contact us by starting a chat with us or sending an e-mail to hello@imbox.se.