You can link a word in your rapid responses to connect and help the visitor in a smooth way. 

How to use it for rapid responses for Chat:

To link a word in you text you will write the word and the webpage like this ---> [the word](https://thewebpage.com) in your text. It will look like this:

When you use for example rapid response in chat it will be shown as the edit text, however, the visitor will have another view where he or she can just click on the linked word and will be passed to the linked webpage.

What you will see: 

What the visitor sees:

How to use it for rapid responses for Tickets:

To link a word in your text/information in the rapid response for a ticket you need to write the following---> in your text, which would look like below when creating your rapid response.