- I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
- Can I link a webpage in rapid response?
- How do I set a personal status text?
- Where do I find Settings?
- I need to reinstall the ImBox client, how do I do it?
- How do I create/delete labels?
- Do you offer support?
- What's the difference between Front Office and Back Office?
- How do I change the time setting for the pop-up notification for the chat?
- Where do I find statistics?
- Why do I receive more chats than I have set as Max Active Chats?
- What is Admin and where do I find it?
- How can I edit the design of my chat window?
- How can I find out who's Superadmin/Admin/ImBox responsible at our company?
- I want the ImBox client to start automatically when I turn on the computer – how do I set this?
- I want to see previews of links that are sent in the chat – how do I set this?
- I want to be reminded to set a label when I finish a Chat or send a Ticket – how do I set this?
- I want to see what URLs the visitor visits during a chat – how do I set this?
- I want to see a preview of what the visitor types in the chat – how do I set this?
- Can I change language in the ImBox client and Admin?
- Where do I add/edit/delete answers and questions to our FAQ?
- How do I change notification sound?
- What is Debug mode?
- How do I add or delete agents?
- How's ImBox working to comply with GDPR?
- How do I connect our Facebook & Instagram account to the ImBox client?
- Is there an ImBox app?
- How do I use colored message bubbles?
- How do I adjust notification delay in Win 10?
- I can't change my status in the chat, from Away to Online, why?
- How do I leave feedback?
- How do we change our greeting message?
- How do I change or reset my password?
- How do I change my notifications?
- Chats per agents, how is it set?
- How do I change my profile picture, name, department, e-mail address and/or max active chats?
- What do the statuses Online, Away and Offline mean? How do I change my status?