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  • I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
  • Can I link a webpage in rapid response?
  • How do I set a personal status text?
  • Where do I find Settings?
  • I need to reinstall the ImBox client, how do I do it?
  • How do I create/delete labels?
  • Do you offer support?
  • What's the difference between Front Office and Back Office?
  • How do I change the time setting for the pop-up notification for the chat?
  • Where do I find statistics?
  • Why do I receive more chats than I have set as Max Active Chats?
  • What is Admin and where do I find it?
  • How can I edit the design of my chat window?
  • How can I find out who's Superadmin/Admin/ImBox responsible at our company?
  • I want the ImBox client to start automatically when I turn on the computer – how do I set this?
  • I want to see previews of links that are sent in the chat – how do I set this?
  • I want to be reminded to set a label when I finish a Chat or send a Ticket – how do I set this?
  • I want to see what URLs the visitor visits during a chat – how do I set this?
  • I want to see a preview of what the visitor types in the chat – how do I set this?
  • Can I change language in the ImBox client and Admin?
  • Where do I add/edit/delete answers and questions to our FAQ?
  • How do I change notification sound?
  • What is Debug mode?
  • How do I add or delete agents?
  • How's ImBox working to comply with GDPR?
  • How do I connect our Facebook & Instagram account to the ImBox client?
  • Is there an ImBox app?
  • How do I use colored message bubbles?
  • How do I adjust notification delay in Win 10?
  • I can't change my status in the chat, from Away to Online, why?
  • How do I leave feedback?
  • How do we change our greeting message?
  • How do I change or reset my password?
  • How do I change my notifications?
  • Chats per agents, how is it set?
  • How do I change my profile picture, name, department, e-mail address and/or max active chats?
  • What do the statuses Online, Away and Offline mean? How do I change my status?

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