You find the search field at the top in the Tickets overview in the ImBox client. You can find a Ticket simply by typing text, but if you click the down arrow you expand your search opportunities.

In the expanded search field, you can filter out the following things:

• Requester
  Here you can type a specific e-mail address; suggestions will appear when you start typing
• Text
  Here you can type freely, if you think you know what you've written in the Ticket
• Subject
  Here you can type specific words that should be included in the subject
• Ticket id #
  Here you can search for a specific Ticket-ID

You can also filter out following things, below Filters:

• Status...
  If you're looking for a Ticket with a specific status, such as pending or closed, you can select status here
• Agents...
  If you're looking for a Ticket that is assigned to a specific agent, you can type the agent's name here
• Starred...
  Here you can select if the Ticket has been starred or not
• Channels...
  Here you can choose if the Ticket that you're looking for, was sent as E-mail, WebForm, Chat or Agent Created
• Groups...
  If you're looking for a Ticket that was sent to a specific group, you can select group here
• Has labels...
  If the Ticket that you're looking for has a specific label, you can select label(s) here
• Does not have labels...
  If you don't know which label the Ticket that you're looking for has, but can exclude some labels, you can select labels to be excluded here