The filters below are always there from the very first time that you log in to the client and Tickets:

• All unsolved
  In this mailbox you find all Tickets with status new or reply, that you should answer (or mark as solved/closed).
  
  
• My unsolved
  In this mailbox you find all your Tickets, that you are assigned to, with status new or reply, that you should answer (or mark as solved/closed).
  
  
• Unassigned
  In this mailbox you find all Tickets that no agent has been assigned to.
  
  
• All open
  In this mailbox you find all Tickets, except the ones with status closed.
  
  
• My starred
  In this mailbox you find all Tickets that you are assigned to and that you/someone else have starred.
  
  
• Drafts
  In this mailbox you find all you drafts.

You can also create your own mailboxes/views. You create and see your views below My Views.