Perhaps you're away getting a cup of coffee, super focusing in you work answering Tickets or maybe you're leaving the office a bit earlier today? Then you can set your own status text to let your colleagues know what you're up to.

Click your profile picture in the lower left corner in the Client, followed by Set status. 

A pop up window appears, where you get to enter your status text.

The status text will then be visible below the agents' name in various of places, for example under Members in your rooms and in the Agents tab.

To edit the status text, you simply go to the same view and update the status.