SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
Where do I find guides for the chat?
How do I use Transfer chat?
What can I do in the Contacts tab?
Why is the response time so important?
What can I do in the Actions button in an external chat?
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Tickets
When do I use private messages/answers (Private note) in Tickets?
Where do I find the Forwarding settings for Tickets?
How do I create a new Ticket?
What do the different columns mean in the Tickets overview?
What's the difference between Solved and Closed in Tickets?
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Call
What does Invite, in an ongoing call, mean?
Are the conversations recorded?
Can I receive calls in the mobile app and the desktop client at the same time?
What does Transfer, in an ongoing call, mean?
What does Wrapping up mean?
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Agents & Settings
I need to reinstall the ImBox client, how do I do it?
I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
Where do I find statistics?
How's ImBox working to comply with GDPR?
What's the difference between Front Office and Back Office?
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