Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• What can I do in the Actions button in an external chat?
• What can I do in the Contacts tab?
• Response time - what is that?

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• Where do I find the Forwarding settings for Tickets?
• What's the difference between Solved and Closed in Tickets?
• What do the different Ticket statuses state?
• When does a Ticket automatically get status closed?
• When do I use Make message private?

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• Are the conversations recorded?
• Can I receive calls in the mobile app and the desktop client at the same time?
• Where do I find ongoing calls and calls in line?
• What does Invite, in an ongoing call, mean?
• What does Wrapping up mean?

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• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• Where do I add/edit/delete answers and questions to our FAQ?
• I need to reinstall the ImBox client, how do I do it?
• Where do I find statistics?
• Why do I receive more chats than I have set as Max Active Chats?

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