Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• How does Redirect visitor work?
• Can I remove a Facebook Messenger messages in the client?
• What information can I see about the visitor I'm chatting with?

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• How do I use Notes in Tickets?
• Where do I find the Forwarding settings for Tickets?
• How do I use the Search feature in Tickets?
• How do I find Tickets from a specific e-mail address?
• How do I adjust the Tickets view?

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• How do I identify a visitor with BankID in Call?
• I want to receive calls on my phone instead, is that possible?
• Can I receive calls in the mobile app and the desktop client at the same time?
• What does Wrapping up mean?
• What does Transfer, in an ongoing call, mean?

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• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• Can I link a webpage in rapid response?
• I want to see what URLs the visitor visits during a chat – how do I set this?
• How do I set a personal status text?
• Where do I find Settings?

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