Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• How do I adjust the number of chat slots?
• How does Redirect visitor work?
• What do I find in the Details field in an external chat?

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• What's the difference between Solved and Closed in Tickets?
• When do I use private messages/answers (Private note) in Tickets?
• When do I use Make message private?
• What's the difference between Ticket templates and Rapid responses?
• How do I tie a Ticket and/or a requester to a customer card in Contacts?

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• What does Invite, in an ongoing call, mean?
• What does Wrapping up mean?
• What does Transfer, in an ongoing call, mean?
• I want to receive calls on my phone instead, is that possible?
• Can I receive calls in the mobile app and the desktop client at the same time?

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• How can I find out who's Superadmin/Admin/ImBox responsible at our company?
• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• What do the statuses Online, Away and Offline mean? How do I change my status?
• Can I link a webpage in rapid response?
• Where do I find Settings?

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