Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• What do I find in the Details field in an external chat?
• How does Redirect visitor work?
• How do I add a GIF to a chat?

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• How do I create a new Ticket template?
• How do I tie a Ticket and/or a requester to a customer card in Contacts?
• How can I work with groups in ImBox?
• What's the difference between Ticket templates and Rapid responses?
• How do I change requester in Tickets?

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• What functions are there in an ongoing call?
• How do I identify a visitor with BankID in Call?
• I want to receive calls on my phone instead, is that possible?
• Can I receive calls in the mobile app and the desktop client at the same time?
• What does Wrapping up mean?

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• How do I change the time setting for the pop-up notification for the chat?
• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• How do I change my profile picture, name, department, e-mail address and/or max active chats?
• Can I link a webpage in rapid response?
• How do I set a personal status text?

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