SVENSKA
Support Center 💡
Here you'll find the answers to all frequently asked questions about the client and our services
Conversations
How do I use Transfer chat?
Where do I find guides for the chat?
How should we treat our customers in the chat?
How do I find my former chats?
How do I ban a visitor?
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Tickets
What do the different Ticket statuses state?
What's the difference between Solved and Closed in Tickets?
What's the difference between Ticket templates and Rapid responses?
How do I tag a Ticket and why should I do it?
How do I (or someone else) get assigned to a Ticket?
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Call
How do I go Online to receive calls?
What does Transfer, in an ongoing call, mean?
What does Wrapping up mean?
What does Invite, in an ongoing call, mean?
What functions are there in an ongoing call?
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Agents & Settings
How do I adjust notification delay in Win 10?
How do I change notification sound?
How do I add or delete agents?
How's ImBox working to comply with GDPR?
Why do I receive more chats than I have set as Max Active Chats?
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