Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• How does Redirect visitor work?
• How do I create, use, edit and delete rapid responses?
• What can I do in the Contacts tab?

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• How do I create a new Ticket template?
• How does the Filters feature in Tickets work?
• How can I work with groups in ImBox?
• What's the difference between Ticket templates and Rapid responses?
• How do I tie a Ticket and/or a requester to a customer card in Contacts?

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• What functions are there in an ongoing call?
• What does Transfer, in an ongoing call, mean?
• What does Invite, in an ongoing call, mean?
• How do I join a queue?
• How do I go Online to receive calls?

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• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• How do I create/delete labels?
• What do the statuses Online, Away and Offline mean? How do I change my status?
• Can I link a webpage in rapid response?
• How do I set a personal status text?

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