• SVENSKA

Support Center 💡

Here you'll find the answers to all frequently asked questions about the client and our services

Conversations

  • Where do I find guides for the chat?
  • How do I use Transfer chat?
  • How does Redirect visitor work?
  • How do I tie a chat conversation to a customer card in Contacts?
  • How do I create a poll in a room?
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Tickets

  • Where do I find the Forwarding settings for Tickets?
  • How do I label a Ticket?
  • Why do I want and how do I create My Views in Tickets?
  • What settings are there for the standard filters in Tickets?
  • How do I create a new Ticket template?
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Call

  • How do I change ringtone?
  • How do I go Online to receive calls?
  • What functions are there in an ongoing call?
  • How do I identify a visitor with BankID in Call?
  • I want to receive calls on my phone instead, is that possible?
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Agents & Settings

  • I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
  • Can I link a webpage in rapid response?
  • How do I set a personal status text?
  • Where do I find Settings?
  • I need to reinstall the ImBox client, how do I do it?
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Can't find the answers you're looking for?

Please chat with us or send us an e-mail via the form in the corner below! 👇

You can also give us a call at
📞  (+46) 031-14 47 10 
 
 

Looking for product news & updates?

 
Information about our latest updates and bug fixes can be found under "Latest updates" in the Home-tab in the Client.

Popular articles

  • Where do I find guides for the chat?
  • How do I use Transfer chat?
  • I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
  • How do I change ringtone?
  • How do I go Online to receive calls?
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