Support Center 💡

• Where do I find guides for the chat?
• How do I use Transfer chat?
• What can I do in the Contacts tab?
• What do I find in the Details field in an external chat?
• Why is the response time so important?

Show all

• When do I use private messages/answers (Private note) in Tickets?
• What do the different columns mean in the Tickets overview?
• Where do I find the Forwarding settings for Tickets?
• How do I create a new Ticket?
• What's the difference between Solved and Closed in Tickets?

Show all

• What does Invite, in an ongoing call, mean?
• What does Transfer, in an ongoing call, mean?
• Can I receive calls in the mobile app and the desktop client at the same time?
• What does Wrapping up mean?
• What's the Block list? How do I block or unblock a number?

Show all

• I need to reinstall the ImBox client, how do I do it?
• I want that the first letter in a new sentence to automatically be a capital letter – how do I set this?
• What do the statuses Online, Away and Offline mean? How do I change my status?
• Where do I find statistics?
• How's ImBox working to comply with GDPR?

Show all